Context: Without a customizable checklist for achieving operational excellence, enterprises may face inconsistent workload quality and inefficiencies. The lack of standardized processes can lead to variability in performance and increased errors. Additionally, team cohesion may suffer, resulting in miscommunication and fragmented efforts. Overall, the absence of such a checklist can hinder the organization's ability to maintain high standards and achieve optimal operational performance.

Solution: This customizable checklist, adopted from Well-Architected Framework, presents a set of recommendations to help build a culture of operational excellence. It starts with a fusion development and DevOps approach to integrate specializations from multiple disciplines. This approach creates a rigorous design and development practice that leads to repeatable, reliable, and safe deployments of infrastructure and code. This approach also prioritizes human intervention in areas that benefit from it, and incorporates automation in other areas. Observability serves operational excellence by monitoring health events and validating the current workload design and implementation to inform future product development.

Impact: The Operational Excellence dimension of Power Platform CoE defines processes for development practices, monitoring, and release management. The goal is to establish standards that reduce development time, human error, and user disruption. By following fusion development practices, the Power Platform Engineering team collaborates more effectively.