Context: Managing refunds can be complex, especially when multiple methods like special and standard vouchers exist, each with its own procedural nuances and impacts on customer experience and operational efficiency.

Solution: With Business Process Flow: Compare Views, you can dissect these complexities by creating two distinct views: one for refunds processed with Special Vouchers, excluding standard ones, and vice versa. By selecting 'Process compare' and layering these views, you get a comparative process map. Customize this map to focus on Mean Duration, helping you see at a glance which voucher type leads to quicker resolutions, thus enabling targeted improvements.

Impact: This comparison not only highlights procedural differences but also informs where adjustments can yield significant time savings and better customer satisfaction. By understanding these variations, your team can optimize the refund process, potentially reducing operational costs and enhancing the speed and quality of service delivery.