Context: Effective pre-visit preparation is crucial for delivering personalized and efficient healthcare. Understanding a patient's current medical conditions and health vitals before a visit can significantly enhance the quality of care provided. Traditional methods of gathering this information can be cumbersome and time-consuming.

Solution: This solution uses Microsoft Cloud for Healthcare to automate the sending of pre-visit Customer Voice surveys. Patients receive these surveys before their scheduled visits, allowing them to provide up-to-date information on their health status. This proactive approach ensures that care team members have all the necessary information for thorough pre-visit preparation.

Impact: By implementing this pre-visit survey system, healthcare providers can improve the efficiency and effectiveness of patient visits. The collected data enables better-informed decision-making, enhances patient engagement, and leads to more personalized care. This solution ultimately contributes to higher patient satisfaction and better health outcomes.