Context: Home visits are a critical component of patient care, providing personalized medical attention in a comfortable setting. However, assessing patient satisfaction and the effectiveness of these visits can be challenging without a structured feedback mechanism.

Solution: This solution leverages Microsoft Cloud for Healthcare to automate the distribution of Customer Voice surveys following home visits. By tracking these visits within the healthcare solution, the system ensures that patients receive timely surveys to provide feedback on their experience and satisfaction.

Impact: Automating post-visit surveys enables healthcare providers to gather valuable insights into patient satisfaction and the quality of home visits. This feedback helps identify areas for improvement, enhances patient engagement, and ultimately leads to better healthcare outcomes and higher patient satisfaction.