Context: Manual monitoring of system parameters is inefficient and may lead to delayed responses during system performance issues. Also, when the values cross threshold, there has to be immediate response and tickets need to be raised and allocated in timely fashion. Manual intervention may take time and prove to be costly.

Solution: Using Power Automate, the bot periodically checks CPU utilization through Azure Monitor or custom scripts. If thresholds are exceeded, it automatically creates an incident ticket in ServiceNow using API integration. 

Impact: Implementing this automated monitoring and incident management system significantly enhances operational efficiency and responsiveness. By continuously checking CPU utilization and automatically creating incident tickets when thresholds are exceeded, it ensures timely identification and resolution of potential issues. This reduces downtime, minimizes manual intervention, and improves overall system reliability. Additionally, it allows IT teams to focus on more strategic tasks, ultimately boosting productivity and maintaining optimal performance.