Context: Application crashes can go unnoticed until reported by users, leading to downtime and disruption in operations. A proactive system is required to detect crashes and alert the support team.

Solution: To monitor application logs for crash events, we use Azure Application Insights or a custom monitoring tool. Then we automate the response by building a Power Automate flow that triggers upon detecting a crash, sending an alert to the support team and creating a ServiceNow ticket via REST API integration. Additionally, it notifies relevant stakeholders through email, Teams, or SMS to ensure timely awareness and action. 

Impact: This approach enhances incident management and communication efficiency. Proactive management is ensured through real-time detection of application crashes, enhancing responsiveness. This approach reduces manual monitoring efforts and speeds up resolution, improving efficiency. By minimizing operational disruptions, it significantly reduces downtime through quick incident management. Additionally, it provides detailed logs and incident tracking, improving visibility for better analysis and follow-up.